Refund policy
Return & Refund Policy
At Hey God, It’s Me, Mom, each item is made especially for you once your order is placed. Because of this, we don’t accept returns or exchanges for change of mind, incorrect sizing, or personal preference.
Damaged, Defective, or Incorrect Items
We’ve got you covered if something isn’t right.
If your item arrives:
- Damaged
- Defective
- Misprinted
- Or you received the wrong item
Please contact us within 14 days of receiving your order.
Email us at: refunds@heygoditsmemom.com
Include:
- Your order number
- A clear photo of the issue
Once reviewed, we’ll gladly offer a free replacement or a full refund.
Sizing Issues
All of our products include detailed sizing charts to help you choose the right fit.
We do not offer refunds or exchanges for sizing errors, so please double-check before ordering.
Order Changes & Cancellations
Because orders go into production quickly, we can only cancel or modify orders within 12 hours of purchase.
After that, your order is already in motion and cannot be changed.
Refunds (if applicable)
If your refund is approved:
- It will be issued to your original payment method
- Please allow 5–10 business days for processing depending on your bank
Lost Packages
If your package appears lost in transit, reach out to us and we’ll work with the shipping carrier to resolve it.
Need Help?
We’re here for you.
If you have any questions, issues, or just need support, reach out anytime at:
support@heygoditsmemom.com
A Note From Us 💜
We’re a small brand built with love (and a little chaos). Every order means the world to us, and we’ll always do our best to make things right.